Refund policy

2. Refund Policy

We want you to be satisfied with your purchase. If you're not, here’s how we handle refunds:

Eligibility for Refunds

You may request a refund if:

The item is defective, damaged, or incorrect

The request is made within 7 days of receiving your order

Conditions

Items must be unused, unworn, and in original packaging

Proof of purchase (receipt or order number) is required

Non-Refundable Items

интимwear (e.g. shapewear, underwear) due to hygiene reasons

Sale or clearance items

Gift cards

Refund Process

Once your return is received and inspected:

Approved refunds will be processed within 5–10 business days

Refunds will be issued via the original payment method

Shipping Costs for Refunds

If the return is due to our error (wrong or defective item), we cover shipping

If not, the customer is responsible for return shipping costs

Exchange Policy

We offer exchanges to ensure you get the right product.

Eligibility for Exchanges

Requests must be made within 7 days of delivery

Items must be unused, unworn, and in original packaging

Exchange Process

Once approved, return the item to us

After inspection, we will send your replacement item

Important Notes

Exchanges are subject to stock availability

If the desired item is out of stock, you may choose a refund or store credit

Customers are responsible for shipping costs unless the item is defective or incorrect

Returns Process

To initiate a return, exchange, or refund:

We will provide return instructions

Do not send items back without approval, as they may not be accepted.

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